100% Satisfaction Guarantee

100% Satisfaction Guarantee

If you are not 100% satisfied with your purchase, you can return it for any reason within 30 days and we will refund the purchase price excluding shipping charges. Buy with confidence. We stand behind our products. If you choose to return or exchange an item, please contact us at: customerservice@ushardwaresupply.com

Terms and conditions:
  1. All refunds or exchanges must be completed within 30 days from the date of purchase to receive full credit.
  2. Any returned items can only be credited or exchanged for purchases made at ushardwaresuply.com within the 30 day period specified.
  3. The Customer is liable for shipping charges, restocking fees will apply.
  4. Refunds shall only be processed through the same payment method as the original purchase. We will refund the same credit card used for your purchase.
  5. No refund or exchange will apply if any incidental damage to the product is found.
  6. Refunds are only applicable to the product price at the time of purchase.

BUY BACK PROGRAM

Purchase any Locksets or Deadbolts from US Hardware Supply and for any reason after 30 days you can not use them, we will buy them back. Please contact us prior to shipping to confirm details and shipping information at: customerservice@ushardwaresupply.com

Terms and conditions:
  1. All refunds or exchanges must be completed after 30 days from the date of purchase to receive a Buy Back refund.
  2. Any returned items can only be credited or exchanged for purchases made at ushardwaresuply.com after June 1, 2009.
  3. The Customer is liable for shipping charges, no restocking fees will apply.
  4. Refunds shall only be processed by check or through the same payment method as the original purchase. Allow 30 days for processing.
  5. No refund or exchange will apply if any incidental damage to the product is found.
  6. Buy Back refunds will be at 55% of the original purchase price.
  7. The Buy Back Program only applies to Locksets and Deadbolts.

100% Replacement Guarantee

We stand behind the products we sell. If you receive any product that is defective we will replace it at our cost.

Terms and conditions:
  1. All replacement requests must be completed within 30 days from the date of purchase to receive full credit.
  2. Replacement policy does not apply if any damage to the product is due to abuse or misuse.
US Hardware Supply is upfront